First, a note: menu names differ between clients. The same feature may be called “Subscription” in one app, “Configuration” or “Profile” in another, and may sit under “Settings → Subscription” in a third. The steps below use the most common wording; if you can't find it, look for the action of importing a subscription link rather than matching the exact label.
Create an account
Open the sign-up page from “Log in” at the right end of the navigation bar, or from the button below. The form has just three fields: username, password and confirm password. No email address is required — submitting takes you straight to the dashboard overview, with no verification email to wait for. One less verification step also means one less piece of personal information stored on the server.
Use a mix of letters and digits for the username, and avoid guessable strings such as birthdays or the pinyin of your name. Make the password long, mixing upper and lower case, digits and symbols. These two are the only credentials you will need to sign in and copy your subscription link later, so a password manager is safer than a sticky note.
If the username is already taken, just pick another one and submit again — you don't need to retype the password. After signing up, don't close the page: the next step, choosing a plan, happens in the same dashboard, and you can always come back through the login link at the right end of the navigation bar.
Choose a plan and order
The dashboard's Plans page separates the two billing models: monthly subscriptions and data packs. The difference isn't price but usage pattern — one is a fixed monthly allowance, the other a one-off balance you draw down.
Monthly subscriptions come in three tiers: ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. The allowance resets every month on the day you activated, not on the calendar month. If you upgrade mid-cycle, the price difference is prorated over the remaining days, so you don't have to wait for the month to end. For a first purchase, start with the lowest tier, check your remaining data in the dashboard after a week, and then decide whether to upgrade.
Data packs suit a different pattern: ¥158/300GB, ¥358/1000GB and ¥658/3000GB, valid until used up and never expiring. For occasional business trips, temporary access to international sites, or acceleration on just one device, a data pack costs less than a monthly subscription.
Payment is by Alipay, WeChat Pay or USDT. After ordering you can see the status on the order page, and the plan activates as soon as payment succeeds. Every plan allows unlimited devices, so several computers, phones and tablets at home can sign in to the same account at once. Purchases come with a 14-day money-back guarantee, with the rules set out in the terms.
Copy your subscription link
The subscription link is the address your client reads the server list from — it is not an installer, and it is not your username or password. Once your plan is active, open the dashboard's Overview page: the subscription section shows a link and a QR code, alongside your remaining data and expiry date.
Copy that link. The format looks roughly like this (the example below is fake — the real link only ever appears in the dashboard):
https://example.com/sub?token=YOUR_TOKENUnderstanding what this link does will save you a lot of trouble later: every time the client “updates the subscription”, it re-reads this address. When routes are added, retired or regrouped on the server side, one update in the client syncs everything — no reinstall and no hand-editing of individual configurations.
The link works like a credential: anyone who has it can read your server list. Don't post it in public groups or forums, and don't include it in screenshots. If you suspect it has leaked, reset the subscription address in the dashboard — the old link stops working immediately — then re-import the new link in each client.
Import into your client
The dashboard's Download page lists client options by platform; sign in to get them. All five platforms are on the same page: Windows, macOS, iOS, Android and Linux. Once installed, the import steps are the same everywhere: find the subscription or configuration entry → paste the link you copied in the previous step → update → select a route. Below are the authorization steps you will meet on first launch, platform by platform.
Windows: check the system proxy first
Download the installer and run through the wizard. On first launch it asks for network permission; allow it and the window minimizes to the tray. Open the main window, click “Add subscription” in the Subscription section, paste the link into the field, confirm and click “Update”. A successful update shows the server list filling with a series of place names.
Then pick “Auto select” in the list, or a specific region if you prefer, and click connect. On Windows there is one more switch worth checking: the system proxy or TUN mode must be on, otherwise your browser may not use the accelerated route at all — and that is the precondition for the verification step later.
macOS: approve the system extension first
On first launch after installation, macOS asks you to allow a network extension. Go to System Settings → Privacy & Security, allow it and confirm as prompted. Skip this and the client looks fine and the connect button lights up, but no traffic gets through.
Once approved, open the client, paste the link into the Configuration or Subscription entry, update and connect to a route. The menu bar icon gives you a quick status check. If something else that changes your network path is running — iCloud Private Relay, for example — turn one of them off before testing; with both on they compete for the same exit.
Android: confirm VPN authorization and background policy
Get the installer from the dashboard's download page. During installation the system may warn about apps from unknown sources; allow this installation as prompted. The first time you tap connect, Android shows a VPN connection request — you must confirm it, or the client cannot create the tunnel.
Once connected, a persistent status notification stays in the notification shade. On some phones, battery-saving policies clear background apps, which shows up as a dropped connection after the screen has been locked for a while; adding the client to the battery optimization allowlist helps. The import entry is again under Subscription or Configuration — paste the link and update.
iOS: the system configuration step is unavoidable
The iOS client installs from the App Store; the link is on the dashboard's download page. The first time you connect, iOS asks you to add a VPN configuration — confirm and authenticate with Face ID or your device passcode. This step is handled by the system and the client cannot skip it.
Once the configuration is added, return to the client, paste the link into the subscription entry, update the server list and connect to a route. On iOS a VPN badge appears in the status bar — the first thing to check when you want to know whether you are really connected. When switching routes, disconnect first and then choose, so no old configuration lingers.
Import failures usually mean the link was truncated, the tail was lost when copying, or the link was just reset in the dashboard. See the account and subscription section of the Help Center.
Connect and verify it works
The client saying “Connected” doesn't mean your traffic is actually going through the accelerated route. Spend a minute confirming after you connect, in this order.
- Check the exit IP and its location. Open any IP lookup site in your browser and see whether the country/region shown matches the route you picked. If you chose Tokyo and it still shows your local IP, it isn't working.
- Check DNS. Use a DNS leak test site to see who handles your lookups. If the resolver is still your local ISP, some sites will judge your region by that local exit — which looks like “the IP is right but the service still says it's unavailable”.
- Test the actual apps. Open what you really use: the target website, an AI tool's login page, a streaming home page. If it loads normally and keeps you signed in, this step is done.
The three most common cases of “looks connected but isn't”: the client is connected but the system proxy is off; the routing rules send the target domain to a direct connection; a separate proxy extension in the browser pulls traffic back to your local connection. Rule them out one by one — it usually takes a few minutes to find the culprit.
Troubleshooting index and further reading
If you are still stuck after the main path, find your symptom in the table below first, then open the linked page for details. For anything the table doesn't cover, the Help Center groups Q&A under four headings: account, connection, speed and billing.
| Symptom | Check first | Where to look |
|---|---|---|
| Connected but pages won't load | Whether the system proxy or TUN is on | Help Center · Connection & troubleshooting |
| Subscription update fails | Whether the link is complete and hasn't just been reset | Help Center · Account & subscription |
| A service still says your region is unavailable | Whether the exit IP and DNS match | Help Center · Speed & routes |
| Noticeably slower at peak hours | Try a different route type and test again | Routes page |
| Billing, refunds and expiry dates | Plan tiers and refund window | Plans page |
This page covers the main path only. How route types (IEPL dedicated line / relay / direct) differ in cost and experience, how to read bandwidth and concurrency, and how to choose between a monthly subscription and a data pack are covered in the selection handbook. Narrower scenarios have their own articles: whole-home router setup, macOS system permissions and how Claude determines your region.