Account and Subscription
Sign-up, subscription links and devices: this group is all about the account itself, independent of route quality — everything happens inside the user dashboard.
Do I need an email address to sign up?
No. Registration only asks for a username and password, and you can log in to the dashboard as soon as you fill them in. Subscription links, orders and data usage all live in the dashboard, so nothing depends on receiving email. If you register or log in on a shared device, remember to log out before you leave.
Where do I find the subscription link, and how often does it update?
Log in to the dashboard, open the overview or downloads section, copy the subscription link and paste it into your client to import it. The route list is maintained server-side, and the client pulls it again every time the subscription refreshes. After switching routes, renewing or upgrading a plan, update manually once so the client doesn't keep showing the old groups. Treat the subscription link like account credentials — don't post it on public forums or in group chats.
How many devices can use one account at the same time?
As many as you like. Phones, computers, tablets and routers can all share one account, and usage is simply added up across devices — there's no extra charge for having more of them. When several devices are online at once, total data drains faster than with a single device.
Do I need to buy again if I change devices or reinstall the system?
No. Install the client on the new device, log in to the dashboard with the same account and import the subscription link — the plan and remaining data follow the account, not the device. If you're retiring an old device, delete the subscription in its client so it stops using data.
What should I do if my subscription link leaks?
Reset the subscription link in the dashboard; the old link stops working immediately. Then re-import the new link on each device. A leaked link can be used by others to burn through your data, so the sooner you reset, the better. After a reset, every device needs to refresh its subscription before it will work again.
Treat the subscription link as a credential: screenshots, forum posts and forwarded group chats all expose the full link, and anyone who gets it can spend your account's data. If you suspect a leak, don't hesitate — reset it once and re-import.
Connection and Troubleshooting
Connected doesn't mean working. This group is ordered as: confirm the exit first, then pin down the app, and switch routes last. Most problems can be traced to a specific step within minutes.
Order of checks: first see whether the exit IP and DNS really point to the route's region, then check whether the specific app is going through the proxy, and only then switch routes. Do it the other way round and ten route changes may still not help.
The client says it's connected but pages won't load — what do I check first?
Check in three steps: first open a page that shows your exit IP and see whether the location matches the route's region; then confirm whether DNS is still being resolved by your local ISP; finally test app by app — if a browser works but one app doesn't, the problem is the app, not the route. If all three look fine and pages still won't load, try another route.
Why does a particular app not go through the proxy?
There are three common causes: the client's routing rules exclude that app; the app uses its own DNS or a private protocol and skips the system proxy; or the app opened a long-lived connection before you switched routes and never reconnected. The fix is to add the app to the rule list or switch to global mode, then quit the app completely and open it again.
What if importing the subscription throws an error or the node list is empty?
First check that the link was copied in full — leading or trailing spaces, line breaks and ellipses all make the client fail to parse it. Next, make sure the client isn't too old; older versions may not recognise the new config format. Finally, confirm the link hasn't been reset in the dashboard. If none of those apply, import it once more.
What could cause frequent disconnects after connecting?
Mobile devices rebuild the connection when they switch between Wi-Fi and cellular; system sleep suspends the client's network extension; and NAT session timeouts on a router also drop long-lived connections. The fixes: turn on the client's auto-reconnect, add the client to the system's background allowlist, and permit the client's outbound connections on the router. If it still drops, switch to a different entry route.
After setting it up on the router, some devices at home aren't covered — why?
Check three things: whether the device's gateway points at the router rather than the modem; whether DNS points at the router too; and whether the router is handing out IPv6, since some devices prefer IPv6 and skip the proxy as a result. Once each is confirmed, restart the device so DHCP hands out settings again, then test the exit IP once more.
Speed and Routes
The route type sets the ceiling; your local network decides the real-world result. This group explains how the three route types differ and what order to check things in when speeds drop.
What should I do first about peak-hour slowdowns?
Switch routes first: move from a direct route to an IEPL dedicated line or a relay route. During peak hours, direct cross-border connections suffer most from congestion at international gateways, while dedicated and relay routes use separate channels and fluctuate less. Then check your local side: is a download, system update or cloud sync saturating the bandwidth at the same time? Finally check Wi-Fi signal — 5GHz and wired connections are steadier than 2.4GHz.
What's the difference between IEPL dedicated lines, relay routes and direct routes?
A direct route goes straight from your location to an overseas node — the shortest path, but at peak hours it's easily hit by congestion at international gateways. A relay route connects first to an entry data centre, which forwards to the exit node: one extra hop, but a controllable path and better stability than direct. IEPL dedicated lines run over carrier-grade dedicated channels, with steadier bandwidth and latency — and the highest cost. All three types are labelled in the client, so pick by use case.
Why is the same route much faster in one city than another?
What decides your experience is the segment from your local ISP to the entry data centre, not the exit node. Link quality varies a lot between cities and carriers, so it's normal for one route to be smooth in one place and sluggish in another. The fix is to change the entry: pick a route in the client with a different entry point and compare real-world performance.
Speed test results don't match my actual experience — which should I trust?
Trust actual use. A speed test measures the link to the test server, which may take a completely different path from the sites you actually visit, and single-threaded tests exaggerate packet loss. A more reliable way to judge a route is to try what you'll really use: open pages, play a video, run an AI tool, and see whether it's stable.
There are lots of regions in the route list — how do I choose?
Two principles: a nearby entry plus an exit in the target region. For international sites and AI tools, pick an exit close to where the service is based; for streaming, pick the region of that platform's catalogue. Among 90+ countries / 190+ routes, Hong Kong, Tokyo and Singapore entries usually have lower latency, while Frankfurt and Los Angeles suit content from those regions. Save your picks as favourites in the client for quick switching next time.
Billing and Refunds
Prices, data allowances and refunds follow the purchase page and terms page. This group breaks the billing rules down so nothing is misunderstood before or after ordering.
How is the monthly subscription billed?
Three monthly tiers: ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB. Data resets every month on your activation date, not on the calendar month — activate on the 12th and it resets on the 12th of the following month. Devices are unlimited, and all of them share the data.
What's the difference between a data pack and a monthly subscription?
A monthly subscription resets each month and suits long-term use; a data pack lasts until it's used up and never expires, which suits concentrated use or topping up. The three tiers are ¥158/300GB, ¥358/1000GB and ¥658/3000GB. Pick whichever fits your habits — or start with a data pack to check route quality, then decide whether to move to a monthly subscription.
How is the cost calculated if I upgrade mid-month?
When you upgrade partway through, the price difference is prorated by the remaining days, so you don't pay twice for days already gone, and the new plan's data allowance applies from the upgrade. The exact amount is shown on the purchase page in the dashboard, so you can check it before ordering.
How do I request a refund?
A 14-day no-questions-asked refund is available. Choose a channel on the contact page and submit your request with the account username and order number; the refund goes back along the original payment route, and how long it takes depends on the payment channel.
Which payment methods are supported?
Alipay, WeChat Pay and USDT. The order page in the dashboard lists the payment methods currently available; once you pay as instructed, the order status updates automatically. If the status hasn't changed for a long time after paying, send the payment receipt to a support channel to have it checked.
What happens when my data runs out?
Monthly subscription data is restored on each reset date — if you use it up within a cycle you can wait for the reset or upgrade to a higher tier. Data packs last until used up and never expire, so buy another pack when one runs out and carry on. Either way, your account and subscription link stay as they are — no need to register again.