Legal

Terms of Service

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These terms set out the agreement between VPNEH and the user for the cross-border network acceleration subscription service, and they apply throughout the process of creating an account, purchasing a subscription, importing a client and using the routes. Using this service means you have read and accepted these terms.

1. Service scope

VPNEH provides a cross-border network acceleration subscription for reaching international websites, AI tools and streaming content. The service includes:

  • International route access covering 90+ countries / 190+ routes, with route types including IEPL dedicated lines, relay and direct connections;
  • Clients for Windows / macOS / iOS / Android / Linux; sign in to the user panel to get your subscription;
  • Account management, subscription import guides and ticket support.

Subscriptions are billed by period and by data: monthly plans are ¥9.9/month for 60GB, ¥18/month for 250GB and ¥28/month for 500GB; data resets every month on your activation date, and if you upgrade mid-cycle the price difference is converted into remaining days. Data packs are ¥158/300GB, ¥358/1000GB and ¥658/3000GB, used until they run out and never expiring. Payment methods are Alipay / WeChat / USDT. Full pricing and plan details are on the plans page.

Traffic between the client and the routes is encrypted to military-grade standards. The features and regional policies of third-party websites and apps are set by those providers and fall outside the scope of this service.

2. Accounts and subscriptions

Creating an account requires only a username and password — no email address. An account is for the registered user alone and may not be transferred, rented or sold, and subscription credentials may not be shared with anyone else.

There is no limit on how many devices may connect under one account, as long as they are devices you own. Subscription links and client configurations work like account credentials, so do not publish them; if one leaks, reset the subscription in the user panel and the old link stops working right away.

Distributing subscriptions in bulk by automated means, or providing access to third parties, counts as a breach of these terms, and VPNEH may suspend route service for that account.

3. Acceptable use

When using this service you must comply with the laws of your location and with the terms of the services you access. This service is intended only for lawful cross-border access and network acceleration, and must not be used to:

  • infringe the intellectual property of others, distribute illegal content or commit fraud;
  • gain unauthorized access to other people's systems, networks or data;
  • send spam, launch network attacks or disrupt other users' normal use;
  • resell or act as an agent, or provide access to third parties on the basis of this service.

Users bear the consequences of any account suspension resulting from a breach of the requirements above.

4. Availability and liability

This service is provided as is. Route quality depends on your local network, your provider's outbound connections and international link conditions; VPNEH keeps routes maintained and works through faults, but does not guarantee connection speeds at any particular time or for any particular application.

Where service is interrupted by force majeure, submarine cable faults or upstream data center maintenance, VPNEH restores it as quickly as possible and shares progress through tickets.

To the extent permitted by law, VPNEH is not liable for indirect losses arising from the use of, or inability to use, this service, and its liability is capped at the amount the user actually paid for the subscription concerned.

5. Billing and refunds

Monthly subscriptions are billed by period from the activation date, and data resets every month on the activation date; data packs are used until they run out and never expire. If a plan expires without renewal, the account is kept and route service is paused.

Refunds: a full refund, no reason required, can be requested within 14 days of the first payment. Requests are submitted as a ticket in the user panel, and the money is returned through the original payment method (Alipay / WeChat / USDT); when it arrives depends on the payment provider's processing times.

6. Changes to these terms

VPNEH may update these terms to reflect service adjustments, changes to pricing rules or legal requirements. Updated terms are published on this page with the month of the update; material changes affecting billing and refunds are flagged in advance in the user panel or by ticket. Continuing to use the service after a change means you accept the updated terms.

If you have questions about these terms, submit them through a ticket in the user panel, or check the contact page for the communication channels currently available. How account information is handled is described in the Privacy Policy.